GlitchFix Pros
Refund Policy
At GlitchFix Pros, we are committed to delivering high-quality web and graphic design
services that not only meet your needs but exceed your expectations.
We recognize, however, that there may occasionally be times when a refund is sought.
Eligibility For A Refund
• Refunds must be requested within 30 days of the delivery of the service.
• Eligible refund circumstances include non-delivery of the service, delivery of work that significantly differs from what was agreed upon, or major defects in the delivered product.
Requesting a Refund:
• To initiate a refund, please contact our support team via email at [email protected]. Include your order number, a detailed description of the issue, and any relevant documentation such as screenshots or proof of defect.
Review and Resolution:
• Our team will assess your refund request within 7 business days. We may reach out to you to discuss the issue further to understand your concerns better.
• If your refund is approved, you will have the option to receive a full refund, a partial refund, or correction of the work at no additional charge.
• We will notify you of the resolution via email, ensuring you are informed every step of the way.
Exceptions:
• Please note that services purchased at a discounted rate or during a promotional sale are not eligible for refunds.
COMMUNICATION:
• We understand the importance of communication and will keep you updated on the status of your refund request through email.
Legal Compliance and Policy Updates:
• This policy complies with local business laws and e-commerce regulations.
• We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage our customers to review our refund policy periodically to stay informed of any changes.
Have Questions About Our Refund Policy?
• If you have any questions or need further clarification about our refund policy, we're here to help. Click the button below to get in touch with us, and we'll assist you as soon as possible.